Terms and Conditions

General

By accessing or using any part of the Looppl websites, web/mobile apps, or related services (collectively, the “Service”) provided by Looppl Technology Inc. (“Looppl,” “we,” “our,” or “us”), you acknowledge that you have read, understood, and agree to comply with and be bound by these Terms and Conditions of Service (“Terms”), including any future updates. If you do not agree to these Terms, please refrain from using, accessing, or participating in the Service.

Looppl may update these Terms at any time. We will provide at least seven (7) days’ notice before any changes take effect, either by email to registered users or via a prominent notice on the Service. The updated date will be reflected at the top of this page.

Description and Use of the Service

The Service enables customers and participating businesses to interact within a contest environment, facilitating communication, sharing features, and assisting in attracting, maintaining, and increasing visits to participating businesses. This includes, but is not limited to, customer-focused businesses such as retail stores, professional service providers, and other organizations aiming to increase their customer base and promote referrals.

Looppl may, at its sole discretion, update, change, suspend, improve, or discontinue any aspect of the Service, temporarily or permanently.

You are responsible for your use of the Service and for any activity conducted through your account. To ensure a positive and safe user experience, the following behaviors are prohibited:

• Posting content that violates the rights of others or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy;

• Impersonating any person or entity or misrepresenting your affiliation with a person or entity; and

• Using the Service for any unauthorized or illegal purpose.

User Registration and Contest Participation

Registration

To participate in contests through Looppl, you must access the Service via our websites, web/mobile apps, or QR code stickers distributed at participating businesses. Verification is completed via a security code sent to your email address or phone number.

Businesses registering accounts must provide accurate, current, and complete information, and update it as necessary. The business is responsible for all actions taken through its account. Upon registration, Looppl provides QR code sticker rolls assigned to the business location. If a business account is canceled, QR code scanning, store referrals, and contest participation will no longer be available.

Contest Rules and Compliance

Participation is subject to eligibility, contest periods, and rules set by Looppl. Looppl may disqualify entries or participants that violate contest rules or engage in fraudulent activity.

Making a purchase at a participating store does not increase your chances of winning. All entry methods—including QR code scans and mail-in entries—are treated equally and are eligible for any additional entries earned through repeat visits, referrals, multi-store visits, etc.

New Store Participation During Ongoing Contests

New stores may join Looppl contests at any time, even after a contest has already begun. Once a store joins mid-contest, it becomes an official participating store for the remainder of the contest period. Entries earned at the new store will count toward the current contest but will not extend or restart the contest duration. Any unused stickers remaining at the end of the contest may be carried forward to the next contest season. New stores will be subject to the contest rules in effect at the time of joining, and their names will be added to the list of participating stores under the current contest rules.

Instant Win Prize Addition During Ongoing Contests

Participating stores may sponsor Instant Win prizes at any time during a contest, including after the contest has already started. These prizes are offered in addition to ongoing contest entries. Any new Instant Win prizes will be added to the available prize list under the current contest rules and will not affect contest deadlines or prize draws. Instant Win prizes remain valid for approximately 30 days from registration and do not necessarily follow the contest period. Any remaining Instant Win prizes may be carried forward to the next contest season.

Instant Win Prize Commitment

Once a participating store commits to sponsoring Instant Win prizes during a contest, the prizes must be honored for the duration of the contest and until their expiry date (normally 30 days after the winning date). The participating store may not revoke, cancel, or remove a prize, except in the case of a genuine error (e.g., stock miscount, entry error). In such cases, the participating store must promptly notify Looppl, and Looppl will determine an appropriate resolution.

Eligibility

Participants must be at least 18 years old and reside in the province where the participating store is located. Employees, officers, and directors of participating stores, Looppl or affiliates, as well as their immediate family or household members, are not eligible – except that an employee may participate as a customer at a different participating store.

Contest Period and Entry Deadlines

All entries must be received within the contest period announced by Looppl. Entries received after the deadline will not be valid. Looppl may extend, shorten, or modify contest periods at its discretion.

Contest Entry Methods

Participants can earn contest entries through the following methods:

1. QR Code Entry (with purchase)

• Scan QR codes at participating businesses to submit contest entries.
• Each QR code may be scanned once per store per day, unless otherwise specified.
• Multiple entries can be earned across different stores in a single day.

2. Mail-in Entry (No purchase necessary)

• Participants may create a Looppl account and mail a hand-printed entry including: full name, mailing address, phone number or email, and the name of a participating store.
• Mail entries must be postmarked by the contest deadline and received by the draw date.
• Limit: one entry per participating store per envelope per postmarked date.

3. Store Visits (Repeat + Multi-store)

• Earn bonus entries by visiting participating stores and scanning their Looppl QR codes.
• Repeat Visits: Each additional visit to the same store may earn extra entries, limited to one per store per day unless otherwise specified.
• Multi-Store Visits: Visiting and scanning at multiple unique participating stores during the contest period. Multipliers may apply once a user visits a specified number of unique stores.

4. Referrals

• Earn bonus entries by referring friends or family to a participating store through the Looppl web/mobile apps.
• Referrals count only if the referred person visits a participating store for the first time, logs in with the referral code/link, and scans a QR code.
• Both the referrer and the referred person may receive additional entries as specified in contest rules.

5. Store Experience Survey (NPS Survey)

• Earn bonus entries by completing short feedback surveys about your experience at participating stores.
• Surveys are available in the Looppl web/mobile apps.
• Limit: one completed survey per participating store per contest period, unless otherwise specified in contest rules.

6. Newsletter Subscription

• Get bonus entries by subscribing to newsletters from participating stores through the Looppl web/mobile apps.
• Limit: one subscription entry per participating store.
• Unsubscribing before the contest ends may void the bonus entry.

Prizes

The number and list of prizes, along with their approximate retail value (ARV) and the odds of winning, will be clearly posted in the official rules of each contest. The odds of winning any prize depend on the number of eligible entries received during the contest period and the number of prizes available at the time of entry. Prizes are transferable and may be substituted with items of equal or greater value at the participating store’s discretion. Each Instant Win prize (claim code) can be redeemed only once. Attempted multiple redemptions of the same prize will be invalid. All taxes, fees, and shipping costs associated with any prize are the sole responsibility of the winner.

Winner Selection and Notification

Winners of contests may be determined through random drawings by an independent third party or Looppl’s Instant Win methods. Potential winners will be notified via SMS or email address linked to their Looppl account. To claim a prize, winners may be required to correctly answer a skill-testing question. If a winner cannot be contacted or Instant Win prize remains unclaimed within the timeframe specified in the contest rules, an alternate winner may be selected.

Special Contest Rules

Certain contests may include additional or specific rules that supplement or modify these Terms and Conditions. In the event of any conflict between these Terms and Conditions and the official rules of a particular contest, the contest-specific rules will prevail. All details regarding eligibility, entry methods, prizes, deadlines, or other special conditions will be clearly described in the official rules of the contest.

Licensing, Intellectual Property, and Liability

Ownership and License

The QR code stickers and web/mobile app services, including all software, hardware, and components, is the proprietary property of Looppl. All rights, title, and interest in and to the QR code stickers and web/mobile app services remain with Looppl. You do not acquire any ownership rights by using the QR code stickers and web/mobile app services. We grant you a limited, non-exclusive, non-transferable, and revocable license to the QR code stickers and web/mobile app services solely for its intended purpose.

Permitted and Prohibited Uses

You may use the Service only as intended by Looppl. You agree not to:

• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Service;
• Remove or alter any proprietary notices or labels;
• Use the Service in any way that could damage, disable, overburden, or impair it; or
• Distribute, disclose, or disseminate the source code to third parties.

User Contents

By submitting content on the Service, you grant Looppl a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, adapt, distribute, publicly display, and create derivative works from the content. You represent that you have legal ownership or appropriate rights for all submitted contents.

Looppl is not responsible for the accuracy, legality, or appropriateness of user content. You agree not to upload content that violates any law, infringes third-party rights, or is objectionable at Looppl’s sole discretion.

Limitation of Liability

To the maximum extent permitted by law, Looppl, its affiliates, and their officers, directors, employees, and agents are not liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

• Your use of or inability to use the Service;
• Loss of profits, business opportunities, or data;
• Any transaction or interaction with third-party providers; or
• Any errors, omissions, or interruptions in the Service.

Looppl’s total liability for all damages shall not exceed the amount paid by you to Looppl for the Service in the 12 months preceding the event giving rise to the liability.

Indemnity

You agree to indemnify and hold harmless Looppl, its affiliates, officers, directors, employees, and agents from any claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service;
• Your breach of these Terms;
• Looppl’s use of your user content; or
• Your violation of the rights of any third party.

Exclusive Promotion Terms

During promotional periods, you may receive free-of-charge services. By accepting, you agree not to provide services that compete with Looppl’s core offerings, including offering, rewarding, or marketing services that replicate core functionalities. Breach may result in revocation of the offer and service charges. Liability and indemnity in connection with promotions are covered under the Licensing, Intellectual Property, and Liability section above.

Your Representations and Warranties

You affirm that your use of the Service complies with these Terms and all applicable laws, including those governing online conduct, content, and data transmission. You assert ownership of submitted material and the right to grant Looppl a license to use it.

Termination

Looppl may terminate your access and revoke licenses immediately, at any time, and for any reason at its discretion. Upon termination, you must immediately discontinue use of the Service. Violations of these Terms result in automatic termination. Certain sections, including Limitation of Liability, Indemnity, Intellectual Property, and User Content, survive termination. You may also terminate your Looppl account at any time via instructions in the Service.

Payment Processors

All financial transactions are processed by third parties under their terms of use and privacy policies. Looppl is not responsible for the actions, errors, or outages of third-party processors, including system downtime or payment service interruptions.

Refund Policy

All payments are non-refundable, including for virtual items or partially used add-on services. Canceling a paid Looppl add-on service allows continued access until the end of the current billing period. Future credits are not guaranteed.

Intellectual Property

All Service content, including designs, graphics, images, logos, software, service marks, trademarks, and other materials, is owned or licensed to Looppl and protected by copyright and other intellectual property rights. Unauthorized copying, scraping, framing, reproduction, redistribution, or sale is prohibited.

Third-Party Links, Sites, and Services

The Service may contain links to third-party websites, ads, or services that Looppl does not own or control. Looppl is not responsible for these third-party services. Your use of them is at your own risk. Third-party services may display advertisements; by using the Service, you agree that Looppl and its partners may display advertising in connection with content submitted by you or others.

Privacy Policy

Your use of Looppl is governed by our Privacy Policy: https://www.looppl.com/privacy.

Language

This agreement is written in English (US). In the event of a conflict with any translation, the English version prevails.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, except that residents of Quebec are governed by the laws of Quebec and applicable federal laws, without regard to conflict-of-law principles.